Igniting a brand promise requires a culture that walks, talks, sells, plans, hires, trains and functions with a unified commitment to delivering that promise. When an organization aligns behind its promise, it can move forward quickly and powerfully. Change can happen easier and faster, and loyalty is strong amongst customers and employees.

Internal-external brand alignment is the practice of eliminating the disconnects and distractions that can so easily breakdown delivery of your customer promise. It involves communication, education and ongoing engagement with your teams. It refocuses a company on what matters most – igniting and delivering the brand promise. Every customer, every time.

Explore our blog posts and position papers to learn more about internal-external brand alignment and how it can contribute to igniting your brand promise.

Our Position Papers

Be sure to download our position papers for an in-depth look at topics that can fuel your organization’s brand alignment journey. Learn More...

Recent Blog Posts


Increasing Brand Loyalty Through Service Recovery

Recently I visited the drive-thru of that popular national coffee chain that people seem to either love or hate. I drove away with my drink, not thinking twice. However, a mile downRead More...
By : Alice Wright | Feb 21, 2018

How to Unify Culture in Healthcare

One of the realities, and many would say opportunities, in healthcare today, is consolidation. Consolidation comes in many forms. Financial consolidation, operational consolidation, brand consolidation, etc. This post will focus on culturalRead More...
By : Kurt Kennedy | Feb 15, 2018

How Confident Brands Break all the Rules

Brands that align behind their customer promise are those that truly walk their talk. They consistently deliver what customers expect while also surprising audiences with new offerings and groundbreaking approaches to doingRead More...
By : Alice Wright | Feb 12, 2018

When Customer Expectations Are Not Met

I spoiled myself and my lovely bride with a new car a few years ago. With all the options and complexities that go with modern motor vehicles, I decided to purchase aRead More...
By : Curtis Franklin | Feb 2, 2018

Delivering the Brand Promise Across the Healthcare Continuum, Part 2

To read part 1 in this series, click here. The opposite side of a brand promise is a consumer belief. Healthcare organizations, like all organizations, overtly or inadvertently make a promise ofRead More...
By : Kurt Kennedy | Jan 31, 2018

Delivering the Brand Promise Across the Healthcare Continuum, Part 1

With healthcare spending quickly advancing towards 20 percent of the GDP in the US, and consumers having more choice about how they receive their care than ever before, the relevance of aRead More...
By : Kurt Kennedy | Jan 22, 2018

How Resilient Brands Recover from the Unexpected

At any given moment, it seems there are always a few brands making headlines for something undesirable. It could be a social media faux pas, a senior leader in the spotlight forRead More...
By : Alice Wright | Jan 10, 2018

How Simple and Clear is Your Brand Promise?

It’s a New Year and a renewed identity and simplified brand promise for the Kennedy Global team. In the past, we’ve described our work as Internal-External Brand Alignment or IEBA. While thatRead More...
By : Alice Wright | Jan 2, 2018

Differences Between Employee Value Proposition and Employment Brand

As part of our work with multinational companies and global brands we have seen a steady increase over the past five years in the topics of employee value proposition (EVP) and employment brand (EB).Read More...
By : Kurt Kennedy | Dec 7, 2017

Tips for Infusing a Service Model into Your Business

A signature service experience is an incredible way to build strong emotional connections with customers and increase the value and recognition of a brand. The success of that experience, however, goes farRead More...
By : Alice Wright | Dec 6, 2017